STORE POLICY

At Desire Land, we are committed to providing excellent customer service and ensuring customer satisfaction with our products and services. This policy outlines how we handle customer inquiries, complaints, and support requests.

1. Customer Support

• Email Support: Customers can contact us at deaireland52@gmail.com for inquiries, support, or complaint.​

• 2. Response Time

• We aim to respond to all email inquiries within 24-48 hours.

• 3. Complaint Resolution

• Customers can report issues via email.

• Complaints will be acknowledged within [2-5] business days.

• Our team will investigate and provide a resolution within [2-5] business days, depending on the complexity of the issue.

• 4. Refunds & Returns

• Customers can request refunds or returns according to our Refund Policy [link to policy].

• Refund processing time: [Insert Timeframe].

• 5. Privacy & Confidentiality

• Customer information is handled with strict confidentiality.

• We do not share customer details with third parties without consent.

• 6. Customer Feedback

• We encourage feedback to improve our services.

• Customers can provide suggestions or reviews via email or our website.

• 7. Updates

•  Updates to Policy We may update this policy as needed. Any changes will be posted on our website. 

• For further assistance, please reach out to us at deaireland52@gmail.com. We are here to help!